职位概述 Position Overview

我们正在寻找一位经验丰富、责任心强、具备卓越领导力的餐厅店长，全面负责门店的日常运营、团队管理、顾客体验与业绩提升。

We are seeking an experienced, responsible, and highly motivated Restaurant Manager to oversee daily operations, lead the team, enhance guest experience, and drive business performance.

主要职责 Key Responsibilities:

1. 门店运营管理 Operations Management

• 监督日常营运流程，确保出品质量、服务标准与清洁卫生达标

• Oversee daily operations to ensure food quality, service standards, and cleanliness

• 管理库存、订货与设备维护

• Manage inventory, ordering, and equipment maintenance

2. 团队管理与培训 Team Leadership & Training

• 招聘、培训、排班与绩效管理

• Recruit, train, schedule, and evaluate staff

• 建立积极的团队文化，提高员工执行力与稳定性

• Foster a positive team culture and improve staff performance and retention

3. 顾客体验与问题处理 Guest Experience & Issue Resolution

• 关注顾客反馈，及时处理投诉与特殊情况

• Monitor guest feedback and resolve issues promptly

• 提升顾客满意度与回头率

• Enhance guest satisfaction and loyalty

4. 财务与成本控制 Financial & Cost Control

• 审阅每日营业数据，确保现金管理准确

• Review daily sales reports and ensure accurate cash handling

• 控制食材、人力与运营成本

• Control food, labor, and operational costs

5. 合规与安全 Compliance & Safety

• 确保食品安全、卫生标准与当地法规要求

• Ensure food safety, sanitation, and regulatory compliance

• 监督消防、设备与员工安全

• Oversee fire safety, equipment safety, and workplace safety

任职要求 Qualifications

• 3年以上餐饮管理经验

• Minimum 3 years of restaurant management experience

• 优秀的沟通能力、团队管理能力与抗压能力

• Strong communication, leadership, and problem‑solving skills

• 熟悉餐饮运营流程、食品安全与成本控制

• Knowledge of restaurant operations, food safety, and cost management

• 能适应快节奏工作环境

• Ability to thrive in a fast‑paced environment

具备良好的中英文沟通能力，能够在多语言环境中进行员工培训、顾客沟通与日常运营协调

• Strong proficiency in both Chinese and English, with the ability to communicate with guests, train staff, and manage daily operations in a bilingual environment

地址：11 W 36th St., New York, NY 10018