Yes, you've hit the nail on the head. During the meal, a customer pointed out that a fly had landed on the food, but instead of apologizing, the cashier (or receptionist) complained to the owner, claiming the customer was being overly picky.

The receptionist, who looks to be over 25 and claims to be US-born, lacking emotional intelligence and morals, is rude and lacks social awareness, she usurps the servers' duties and displays a complete lack of professionalism—wearing shorts that expose her midriff and sporting long fingernails. She has an overly intimate relationship with the boss, and her father is also constantly hanging around, acting just as inappropriately. They even groom a couple of low-class Hispanic employees specifically to bully newcomers.